This page explains when fees paid to Saarathi Academy For Digital Excellence Pvt. Ltd. are refundable, in what amount, and how to request one. It forms part of our Terms of Service and matches the terms printed on your signed admission form.
If the two ever disagree, the admission form you signed governs your enrollment.
What this policy covers
This policy covers the fees you pay Saarathi directly: the booking fee and the course fee. It does not cover charges applied by your bank or payment provider, which follow their own rules. The Saarathi Gate Assessment is free, and we do not run installment plans, so neither carries a refund question.
The booking fee
The booking fee is 30% of the course fee. It holds your place in a 10-learner batch and commits mentor time, so it is not returned if you decide not to enroll. The one exception is a batch we fail to start, covered below.
If you change your mind
Before your batch starts, we keep the 30% booking fee and return the rest of what you paid.
If you cleared the full course fee at admission and then decide not to continue, you can request 50% of the total fee back in writing within the first 7 days of class. Those 7 days run from your batch start date, not from the first class you attend.
From the 8th day of class, fees are non-refundable. By then we have committed mentor time, a seat in a batch of ten, and the cost of running it.
If we do not start your batch
If we do not start your batch within 30 days of the start date we gave you, you get everything back, booking fee included. You can take the next batch instead if you prefer. This is the only case where the booking fee is returned.
Moving instead of taking a refund
Ask us about moving before you ask for money back. You can defer to the next batch of the same course, or switch to another course of the same fee. Neither costs you anything.
In genuine hardship we may also let you repeat a batch once. Repeats are online only, because an in-person seat is one of ten.
What is never refunded
The booking fee, except where we failed to start your batch. Course materials, recordings, and certificates already issued to you. Charges applied by your bank or payment provider, which stay with them.
If your enrollment is ended for misconduct or academic dishonesty under our Terms of Service, no fee is refunded.
How to request a refund
Email info@saarathiacademy.com.np from the address on your account with the subject "Refund request - your course - your name". Include your receipt or transaction reference, the amount paid, how you paid, the date, and a short reason. We reply within 2 working days and decide within 7.
How refunds are paid
Approved refunds go by bank transfer to an account in the student’s name, within 7 working days of approval. We do not refund in cash. How fast your bank posts it is outside our control.
If you disagree with our decision
Reply to our decision within 15 days and ask for a second look. Someone who was not part of the first decision reviews it and responds within 7 working days. Write to info@saarathiacademy.com.np.
Changes to this policy
We may update this page as our programs change. The version that applies to a fee is the one published on the day you paid it. Ask us if you need an earlier version.